F.A.Q.

F.A.Q.
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Frequently Asked Questions

How do I watch Premium videos?

It depends on how you purchased your video link access.
1. Premium Pass: (If you only purchased access for a specific video)
You will receive an email, shortly after completion of purchase, from Mendoza Learning Hub that will contain the access link and instructions for your video.
2. If you are a Premium Member:
Log in to your Premium Account by clicking on 'Sign Up/Log In'.  Visit your 'Member Profile' page where you will find access to all the Premium content. Alternately, you can visit the course's main page where you can access the premium videos.

I didn’t receive my confirmation/access link email. What’s up?

Check your spam folder. Many internet providers have spam filters that block emails that contain links. If you’re unable to find the confirmation email, then please contact us at info@carlosmdubon.com .

I paid for the Premium Membership but still can't access the Premium Videos. What's up?

Once you complete the Subscription Signup Process at PayPal, you'll be returned to the site, where you'll be activated by s2Member instantly, and given the opportunity to register a Username & Password for your Premium Membership.

Sign in with your Premium account and navigate freely through the site with the ability to watch free and premium videos. If you weren't re-directed back to the site after paying, please contact us to activate your Premium Membership.

I use a dial-up internet connection. How long will it take to load a video?

Depending on the length of the video, it can take from 5 -30 minutes for your video to load.

What Video Format do you use?

All videos are MP4 files.

Can I download your videos?

Downloading the videos is not possible yet, you only get access to the video with a link that is sent to your email. You can watch the video using the link you were provided.

I like your videos, but don’t really trust purchasing from you, what can I do?

We really are secure and use PayPal checkout services, but also please know, all of our video recordings that are listed within this website can also be purchased directly with a PayPal transfer. If you prefer this method, you can contact us at info@carlosmdubon.com .

What kind of security safety do you have setup for the transaction process?

We use PayPal. With PayPal, you’re protected from checkout to delivery. PayPal keeps your financial information private and protected when you shop. Your financial information is securely stored and encrypted on PayPal’s servers, so you don’t need to share your financial information with the person you’re buying from.

I can't log in to my account. I am getting error :  503: Service Temporarily Unavailable

This error is caused because you exceeded the amount of IP addresses permitted for your username.
( Read Terms of Agreement )
This can be caused by:

• More than 5 different people accessed your account in the past 30 days.
• More than 5 different devices (mobile,tablet,PC) accessed your account in the past 30 days.
• You are behind a VPN or a Proxy that is hiding your IP. An anonymous IP address is considered a different address.

 

If you relate to the first two causes, please consider purchasing another premium account so you can increase your limit to 10 different devices or people. The rule is, for every 5 people, purchase a new account.

If you identify yourself with the third cause, please deactivate your VPN or Proxy and contact me.

If none of this is your cause, please contact me.

How To Contact me:

Should you have other questions or concerns about these privacy policies, please send us an email at info@carlosmdubon.com .

We will promptly respond!